Quality leadership
Oversee ISO 9001:2015 and ISO/IEC 17025:2017 compliance, internal audits, corrective actions, risk and impartiality assessments, document control, and audit readiness.
Professional skills
Vincent Benenati
Quality systems · Audit readiness · Account and contract management · Metrology
Professional summary
I align quality systems, customer relationships, and contract execution across large, regulated accounts. My work spans ISO quality oversight, audit readiness, service coordination, and the full customer lifecycle—from quoting and renewal planning through performance review and continuous improvement.
I bring a structured, business-aware approach to connecting compliance, service delivery, and commercial commitments to support retention, trust, and long-term customer success.
Areas of experience
Key account & contract leadership
Manage customer engagement, quotations, annual contract renewals, internal reviews of scope and performance, and customer communication and negotiation.
Customer assurance
Support customer audits, vendor approvals, quality agreements, and compliance documentation, maintaining transparency and continuity through the renewal process.
Core capabilities
Quality & compliance
- ISO 9001 and ISO/IEC 17025 quality systems
- Internal audits, A2LA readiness, and customer assessments
- Corrective action, risk, opportunity, and impartiality management
- SOPs, work instructions, document control, and quality records
Metrology & technical assurance
- Measurement uncertainty and traceability
- Calibration scope and service documentation
- Technical review and audit evidence
Accounts & contracts
- Quoting, renewals, negotiation, and scope management
- Key account planning and relationship management
- Vendor qualification and quality agreements
- Customer performance review and continuous improvement
Cross-functional execution
- Coordination with operations, technicians, and leadership
- Service data and asset information review
- Clear ownership of customer and quality commitments
Working approach
Proactive account planning, clear responsibilities, thoughtful internal review, and consistent follow-through—balancing compliance, customer value, and long-term sustainability.