Resume — Vincent Benenati

How I Help

I organize, develop, implement, and maintain robust Quality Management Systems that meet regulatory standards, pairing them with hands-on service operations so work flows smoothly, deliverables are accurate, and audits pass cleanly. As primary owner for key accounts, I align internal teams, anticipate needs, resolve issues quickly, and surface growth opportunities—driving loyalty, revenue, and predictable renewals.

Core Expertise

• QMS build & maturation: Gap assessments, roadmaps, SOPs/forms, document control & change management, training matrices/CVs, internal audits, CAPA, risk assessment, management reviews, proficiency testing, policy/procedure reviews, internal controls, compliance testing.
• Regulatory & certifications: ISO / client audit readiness and hosting; primary liaison with assessors; manage info requests/interviews; develop responses; drive CAPA to effectiveness; assemble submission packages/evidence.
• Key account management: Relationship ownership; strategic account development; cross‑functional coordination; frontline interface; VOC capture; issue resolution; status/KPI reporting.
• Service operations: Process management; strategic planning; project management; Quote → schedule → execute → invoice flow; WIP control; renewals; SLA tracking; customer communications.
• Metrology: Scope development; calibration program design; work instruction writing; training program development; measurement uncertainty calculation; traceability; equipment validation; proficiency testing plans.
• Safety leadership: OSHA programs/procedure development; safety portal compliance; COI program oversight; training implementation.
• Systems administration: Asset & calibration management; service dispatch & order generation; system templates, workflows, layouts, profiles; data hygiene and exports.

Playbooks

• Customer interface & key accounts: Frontline triage with SLAs; quarterly business reviews (QBRs), risk mitigation, revenue expansion, growth methodologies, relationship profiling/mapping, crisis management, open‑items log & escalation; standardized quoting; equipment master‑data hygiene.
• Calibration lab coordination: Monthly forecasts & WIP dashboards; intake gates (CRF / quote/PO / pricing / payment); credit‑hold playbook; rush/special‑request lane; vendor PO changes/expedites.
• Field service scheduling & dispatch: Work order intake/qualification; assessment/assignment of work; route optimization and inventory management; live scheduling board and assignment rules; confirmations; pricing communication; first‑time‑fix focus.
• Invoice generation: Deliverable data entry; PO‑chase workflow; freight/tracking & landed‑cost capture; markup rules; pre‑invoice exports/approvals for designated customers.
• Annual service contracts: Contract kits (equipment, pricing, frequencies, SLAs); renewal cadence & dashboards; blanket POs in Indysoft/SMS.
• QMS governance: Document tree (~100+ procedures), records & revision SLAs; audit readiness/hosting (ABS‑QE/A2LA); management reviews; risk registers; proficiency testing; internal/supplier audits; training matrix updates.
• Purchasing: PO workflows for equipment/parts/consumables; order confirmation; receiving → job‑start lead time; OEM portals.
• Asset/calibration software & portals: Form/certificate templates; events/workflows; layouts/views development; master data management; large‑scale database changes; work event creation/remediation; profiles/permissions; user training; KPI exports/reports.
• Customer communications & value‑adds: Care & Use seminars (Scales/Balances, Pipettes, pH, etc.); customer memos and corrective actions; quality agreements/supplier surveys; graphic design for client‑facing materials.

Typical Outcomes

Compliance from 1st audit • Proficient workforce • Effective scope • Audit‑ready evidence and effective CAPA • Shorter quote/PO cycles • Higher on‑time completion & first‑time‑fix • Shorter lab/field TAT • Lower defects/credits & DSO • Higher deliverable accuracy, CSAT, and portal compliance scores

How I Engage

Diagnostic & Gap Analysis • Deficiency Identification • Build‑Out & Implementation • Audit‑Readiness Evaluations • Fractional QA/Operations leadership

Toolstack & Standards

Tools: Indysoft • Service Pro • A2LA/ABS‑QE portals • ISNetworld • Avetta • Highwire • Appruv • CRM/ERP/AR • Power BI

Standards: ISO 9001 • ISO 13485 • ISO 17025 • ANSI Z540 • OSHA • cGMP/21 CFR 820 • CAPA/RCA